Privacy Policy

DISCLAIMER: The use of this website is subject to the terms and conditions stated below. By accessing this website, you agree to abide by these terms and conditions.

This website, together with any client portals, web-based tools, or applications that may be launched from time to time (hereinafter referred to as the “Website”, “Platform” and/or “Application”, which shall mean and be used interchangeably having the same meaning), is developed, operated and maintained by Tecblic Private Limited (“Tecblic”, “The Company”, “we”, “our” or “us”), a company incorporated under the Companies Act, 2013, having its registered/corporate office in Ahmedabad, Gujarat, India. In this Privacy Policy, “we”, “our” and “us” means “the Company”; “you” and “your” means any person who accesses and uses this Platform, including prospective, current, and former clients, business partners, vendors, job applicants, and website visitors. This Privacy Policy covers this Platform’s treatment of personally identifiable information, including any sensitive categories of personal data (“Personal Information”), that the Company collects when you are on this Platform and afterwards, and when you use this Platform’s services. This policy also covers the Company’s treatment of any personally identifiable information (“PII”) that users share and/or the PII which the Company may fetch/collect from various service providers with whom the Company has integrated its systems to provide the necessary services to you. This policy does not apply to the practices of companies that the Company does not own or control or to people that the Company does not employ or manage.

I. Introduction

Tecblic Private Limited (“Tecblic”, “the Company”, “we”, “us”) is committed to protecting the personally identifiable information, including any sensitive categories of personal data (“Personal Information”), collected from clients, prospective clients, and other users who access and use our services through our website and any associated client portals (collectively referred to as the “Website”). This Privacy Policy outlines how we collect, process, and safeguard your Personal Information in compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”) (collectively referred to as “Data Protection Laws”). By using the Website and/or engaging our services, you agree to this Privacy Policy. If you do not agree with the provisions of this Privacy Policy, please refrain from accessing the Website or engaging our services.

II. In Brief

Protecting your privacy is of the highest importance for the Company, and we are committed to safeguarding it. This policy outlines how personal data we collect from you, or that you provide to us or that we may fetch/collect from various service providers with whom the Company has integrated its systems, will be processed. Please read the following policy to understand the information we collect, how we will use that information and the circumstances where we will share it with third parties. This policy should be read together with our Terms & Conditions. If you use any of our Services, you will be regarded as having read and accepted this Policy. You must not use this Platform or our Services if you do not accept this Policy. By mere use of this Platform, you expressly consent to our use and disclosure of your personal information in accordance with this Policy.

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. Your consent to use the cookies in accordance with the terms of this Policy when you first visit our website permits us to use cookies every time you visit our website.

III. Scope of the Privacy Policy

This Privacy Policy applies to the collection, storage, use, and protection of Personal Information by the Company. It describes the guidelines and procedures followed by the Company when dealing with Personal Information. By using the Website, you are legally bound by this Privacy Policy.

Please note that this Privacy Policy does not apply to third-party websites or social media websites accessed through hyperlinks on our Website. The Company is not responsible for the privacy practices or content of such websites.

IV. Collection of and Processing of Your Personal Data

The use of this Platform may result in the collection and processing of your personal data. The term “personal data” under data protection law refers to all information relating to a specific or personally identifiable person (PII). An IP address can also be considered personal data. An IP address is assigned to each device connected to the internet by the internet service provider so that it can send and receive data. When you use the Platform, we collect data that you provide yourself. In addition, when you use the Platform, we also automatically collect certain information about your use of it.

We process personal data in compliance with the applicable data protection regulations, including the DPDP Act, 2023. We will only process data where we are legally permitted to do so. When you use this Platform, we will process personal data only with your consent, for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, for compliance with a legal obligation, or if the processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data.

 

V. Information Collected by the Company

When you create an account, submit an enquiry, or access our services through the Website, we collect and store Personal Information provided by you. This may include your name, company/organisation name, designation, phone number, email address, business address, project requirements, billing and invoicing details, and account information such as username, password, and device preferences. We may also collect location data, images, and other relevant information to facilitate our services.

We may collect the following personal information, including but not limited to the following:

information about your computer including your IP address, geographical location, browser type and version, and operating system;

information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;

information, such as your email address, that you enter when you register with our website, to set up subscriptions to our emails and/or newsletters, etc.;

information such as your identity proofs, if required and submitted to site for legal or website purpose from time to time;

information that you enter when you create a profile on our website for example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, institute details, employment details, etc., which may be requested on portal from time to time;

financial information such as billing details, bank account information, and payment card data, which may constitute sensitive categories of personal data under applicable Data Protection Laws;

information that you enter while using the services on our website;

information that is generated while using our website, including when, how often, and under what circumstances you use it;

information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details;

information contained in any communications that you send to us by email or through our website, including its communication content, metadata and hashed data;

Where our Website provides an option to refer a business contact or colleague to us, such feature shall enable collection of the referral’s email id, phone number, etc. However, the user entering such PII on behalf of the referral shall completely hold the consent of the referral for such act, and any liability that may arise on us for using such referral’s PII for marketing or otherwise shall have to be completely indemnified by you.

Anonymous Information: During your visit to the Website and use of our services, we or our contracted third parties may collect anonymous information from server log files, cookies, and pixel tags. This may include information about your device, operating system, unique identifiers, language, time zone, mobile network, and more. We use cookies to track user activity on the Website and provide a personalized experience. You can manage your cookie preferences through your browser settings.

Certain areas and features of the website are available to you without the need to provide us with any information. However, other features of the Site or the Service will require providing the website with details such as your name, email address, address, mobile number, etc., personally identifying information, a username and a password (collectively the “Registration Information”). There are no user IDs & passwords of any government or other institution asked on the platform. Any of your information that has been availed from any third party, on the basis of your consent, shall be used only in accordance with specific internal procedures as well as the statutory stipulations and safeguards governing access, in order to operate, develop or improve the service.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this Policy. In case of any discrepancies and/or issues arising due to such “on behalf” submission, the submitter shall be liable and obligated under the then existing PII and other applicable rules and regulations.

VI. Processing Personal Information

The Company and its partners collect and use your personal information and other information only as follows (“The Purpose”):

To send you any administrative notices, offer alerts and other transactional communications relevant to your use of the Service;

To enable you to apply for certain products and services for which you have chosen to apply;

For market research, project planning, troubleshooting issues, detecting and protecting against error, fraud or other criminal activity;

To third-party contractors that provide services to the Company and are bound by these same privacy restrictions and confidentiality obligations;

To enforce Company’s Terms & Conditions;

To use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation);

To analyze usage of the site and to improve the Service/s and security;

To facilitate your requests and provide our services, including contacting you, delivering targeted information, newsletters, and communications;

To perform various analytics for the betterment of the user experience/products;

To carry out obligations arising from any contracts entered into between the User and Company and to provide User facilities and services as per Users’ interest;

To provide User with information about other services, events and services that Company offers that are similar to those the User has already purchased or inquired about;

To notify the User about changes or updates to the application’s User account;

To respond to the Users’ requests, inquiries, comments or concerns;

To allow the User to participate in interactive features of our service when User chooses to do so;

To otherwise as set forth in this Privacy Policy.

By accepting this Privacy Policy, you agree to receive such communications. You can unsubscribe/opt-out if you no longer wish to receive such information.

VII. Consent to Override DND

By using the Platform and its services, you specifically provide consent to the Company to send you transaction, service explicit and service implicit communications which are essential to continue the services like sending OTP for log-in, Status of Application etc., irrespective of your Do Not Disturb Registration with TRAI, DoT and/or any other Appropriate Authority. Similarly, you provide your explicit consent for sending across various communications on your registered email as well as phone number through various communication applications like WhatsApp as may be integrated with portal in future.

VIII. Sharing of Personal Data / Disclosure of Personal Information

As a policy we do not disclose any personal information to anyone other than our employees, officers, professional advisors, third party contractors, and third party service providers as reasonably necessary for the purposes set out in this Policy.

We do not disclose your Personal Information without your permission unless required by law or lawful requests from government authorities. However, we may share aggregate information with selected clients, service providers, and partners, ensuring individual names and identifying information are not disclosed.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company/ies and all its subsidiaries) as reasonably necessary for the purposes set out in this Policy.

Personal data may also be shared with third party service providers, who will process it on behalf of the Company for the purposes identified above, subject to confidentiality arrangements and strictly on a need-to-know basis. These include:

Payment collection services providers (payment gateways and otherwise required for digital payment collection);

Identity verification agencies;

Fraud prevention agencies;

Digital marketing and content delivery agencies;

Application service providers;

Any other service provider strictly required on need basis to fulfill the purpose of service delivery as envisaged for this Portal (“Purpose”).

For the purposes of Data Protection Law, the Company is a Data Fiduciary of your personal data. You can get in touch with the Company by using the contact details mentioned in the Grievance Officer section below.

Notwithstanding the foregoing, the Company reserves the right (and you authorize the Company) to share or disclose your personal information when the Company determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:

As required by law;

When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

In connection with any ongoing or prospective legal proceedings;

If the Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information;

In the event that the business is sold or merged or integrated with another business/investor, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners/investors of and/or in the business;

We may sell, license or distribute information in anonymized or aggregated form so that the information does not identify a specific user, without restriction, including, but not limited to, for producing data analytics and reports for business partners or other third parties.

Payment Related Information: We do not store or retain any payment-related data. All payment transactions are securely processed by third-party payment gateways. We are not responsible for any loss or damage resulting from the disclosure of your payment-related information during these transactions.

IX. Security of Personal Information

We implement robust data security measures to protect your Personal Information from unauthorized access, modification, destruction, or disclosure. Our security practices include:

1. Information Security Program

We maintain a comprehensive and well-documented information security program that aligns with industry best practices. This program covers managerial, technical, operational, and physical security control measures based on the nature of our business operations.

2. Secure Server and Encryption

We use secure servers and encryption to store and protect the information you provide us online. Personal Information is securely encrypted to prevent unauthorized access during transmission and storage. We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect the accounts and systems from unauthorized access.

3. Regular Audits and Updates

Our information security practices and codes of best practices undergo regular audits by independent auditors approved by the Central Government. We update our security measures and antivirus software regularly to minimize the risks of virus, malware, or trojan attacks.

4. Limited Access Data Facilities

Our servers and workstations are located in secure data facilities with limited access to further enhance security. Our databases are protected from general employee access both physically and logically.

5. Password Protection

When you register for the Service, this Platform requires a password from you for your privacy and security. We encrypt your Service password so that your password cannot be recovered, even by us.

While we take all reasonable steps to protect your Personal Information, please be aware that no method of data transmission or storage is 100% secure. We cannot guarantee absolute security against all threats, but we strive to implement industry-leading security practices to safeguard your information.

X. Digital Personal Data Protection Act, 2023 Compliance

The Company is committed to complying with the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the rules framed thereunder, as and when they come into force. In this regard, the following shall apply:

A. Data Fiduciary

The Company acts as a “Data Fiduciary” as defined under the DPDP Act, responsible for determining the purpose and means of processing of your personal data.

B. Consent

The Company shall process your personal data only upon obtaining your free, informed, specific, and unambiguous consent through a clear affirmative action. You may withdraw your consent at any time; however, withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Withdrawal of consent may result in the Company being unable to provide certain services to you.

C. Rights of Data Principal

As a Data Principal (i.e., the individual to whom the personal data relates), you shall have the following rights under the DPDP Act:

Right to access information about personal data being processed;

Right to correction and erasure of personal data that is inaccurate, incomplete, or no longer necessary for the purpose for which it was collected;

Right of grievance redressal in relation to the exercise of rights under the DPDP Act;

Right to nominate any individual who shall, in the event of death or incapacity of the Data Principal, exercise the rights of the Data Principal.

D. Obligations of the Company

The Company shall, as a Data Fiduciary:

Process personal data only for lawful purposes and in accordance with applicable provisions of the DPDP Act;

Implement appropriate technical and organizational measures to ensure security of personal data;

Notify the Data Protection Board of India and affected Data Principals in the event of a personal data breach, as required under the DPDP Act;

Erase personal data upon withdrawal of consent or upon the purpose for which it was collected no longer being served, unless retention is required by law;

Not transfer personal data to countries or territories outside India except in accordance with such terms and conditions as may be specified by the Central Government.

E. Data Protection Officer

The Company shall appoint a Data Protection Officer (DPO) as and when required under the DPDP Act. Until such time, all queries, corrections, or complaints relating to personal data may be directed to the Grievance Officer mentioned in Section XXIX of this Policy.

F. Significant Data Fiduciary

In the event the Company is notified as a “Significant Data Fiduciary” under the DPDP Act, it shall undertake additional obligations including appointment of a Data Protection Officer, an independent data auditor, and periodic data protection impact assessments, as may be required under the DPDP Act and the rules framed thereunder.

G. Artificial Intelligence and Automated Processing

As an artificial intelligence and data engineering company, Tecblic may use automated processing, machine learning models, and other artificial intelligence tools, including third-party and generative AI tools, in the course of providing its services and in its internal business communications. Where personal data is processed using such tools, the Company shall implement appropriate technical and organisational safeguards, restrict the use of client and Personal Information for training publicly available or third-party AI models without consent, and ensure that any automated decision-making that produces legal or similarly significant effects on a Data Principal is subject to appropriate human oversight, in accordance with the DPDP Act and other applicable Data Protection Laws.

XI. Sensitive Personal Data or Information (SPDI)

We handle sensitive categories of personal data, including financial information, payment details, and government-issued identification/KYC documents (where furnished for vendor or client onboarding), with utmost care and confidentiality. We collect such information solely for the purpose of providing our services and do not disclose it without your explicit consent, except as required by law. We comply with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the DPDP Act, 2023 when processing such information.

XII. Access to Your Personal Information

You can request access, correction, or review of your Personal Information collected through the Website by contacting our Grievance Officer. We will take reasonable steps to verify your identity before granting access or making changes to your information. You may also request erasure of your personal data, subject to applicable legal obligations.

XIII. Data Transfers

Tecblic operates from India and maintains overseas business presence, including in Norway and Canada. Information that we collect may accordingly be stored, processed in, and transferred between India and the countries in which we or our affiliates, group companies, and service providers operate, in order to enable us to use the information in accordance with this Policy. You expressly agree to the transfers of personal information described in this Section, subject to compliance with the DPDP Act, 2023 and the conditions specified by the Central Government with respect to cross-border data transfers.

XIV. Retention of Personal Information

We need your personal data in order to:

Provide our products and services to you;

Manage our business for our legitimate interest;

Comply with legal obligations, if any.

You may choose not to share personal data or withdraw consent but doing so may limit the services we are able to provide to you. However, once you choose to withdraw the consent, the personal data which has been shared shall continue to remain with us for as long as the applicable law provides or the purpose for which it was collected is served, whichever is earlier.

We may retain your Personal Data for a period of time consistent with the purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements. If there is any information that we are unable, for technical reasons, to delete entirely from our systems post the appropriate retention period, we will put in place appropriate measures to prevent any further use of the data.

XV. Using Your Information for Marketing Purposes

From time to time we may request more personal information in order to provide you with other benefits of the Service. The Company may aggregate personal information and disclose such data in a manner to:

Third parties for their marketing and promotional purposes;

Users of the Service for the purpose of comparing with relative to the broader community;

Third party service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service.

Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they’re providing.

XVI. Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

XVII. Tracking Technologies / Cookies

If enabled, we may place cookies on your machine that store small amounts of data on your computer about your visit to any of the pages of this Website. Cookies are small electronic files that collect information when someone visits a website. They can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. Some cookies only exist whilst viewers are online, but ‘persistent’ cookies are not session-based and remain on the viewer’s computer.

Technologies such as: cookies, beacons, tags and scripts are used by the Company and our partner entities, affiliates, or analytics or service providers such as Google AdSense, Google Analytics, etc. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole.

Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.

XVIII. Testimonials, Blogs, and Other Forums on this Website

With your consent, we may post your testimonial along with your name. If you want your testimonial removed, please contact us at the email mentioned in the contact us section of the website.

If you use a blog or other public forum on our Site, any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at the email mentioned in the contact us segment of the website.

XIX. Behavioural Targeting / Re-Targeting

We may partner with a third party to either display advertising on our Platform or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. The Company is not responsible for such third parties’ privacy practices.

XX. Single Sign-On

In future, there may be options wherein you can log in to our site using sign-in services such as Facebook, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name and email address to link between the sites.

XXI. Like / Share Button

If you use the “Like” / “Share” button to share something, that item will appear on your Social Media profile page and also on your friends’ newsfeed, depending on your social media’s privacy settings. Such social media companies also collect information such as which pages you have visited on this and other sites that have implemented the “Like” button.

XXII. Links to Third Party Sites

Our Site includes links to other websites whose privacy practices may differ from those of the Company. If you submit personal information to any of those sites, your information is governed by their privacy policies and they will be acting as data controllers of your information. We encourage you to carefully read the privacy policy of any website you visit.

XXIII. Opting Out

We provide our registered customers with periodic emailers and email/SMS alerts. We also allow users to unsubscribe to email newsletters and from time to time may transmit emails promoting the Company or third-party goods or services. The Company’s subscribers may opt-out of receiving our promotional emails and terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails/SMS, such as email/SMS alerts.

XXIV. Restrictive Covenants

You agree not to use the Website for hosting, transmitting, or sharing any information that is unlawful, offensive, infringing, or violates applicable laws. You must refrain from unauthorized access, disruption, copying, or any activity that compromises the integrity or security of the Website.

XXV. Your Responsibility

You shall not disclose to any other person, in any manner whatsoever, any information relating to the Company of a confidential nature obtained in the course of availing the services through the Website of the Company. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle the Company to any damages, to which you may be entitled otherwise.

You are responsible for maintaining the confidentiality of your Login ID and Password. You are responsible for maintaining the security of your Login ID and Password and may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at the details mentioned in the contact us segment of the website. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy Policy or the Company’s Terms & Conditions.

If you have any complaints or security-related concerns, please contact the Grievance Officer at the email mentioned in Section XXVI of this Policy. We will work closely with you to ensure a rapid and personal response to your concerns.

XXVI. IPR Ownership

You shall not copy, modify, transmit, distribute / re-distribute, reverse engineer, or in any way exploit the Products or any other copyrighted materials and content provided other than for your individual use. Any other purpose is expressly prohibited. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials, trademark/registered mark, the designs, innovations, business ideas etc., which together shall be known as IPR and the ownership of the same belongs to the Company. Any infringement or theft of the IPR of the Company shall result in criminal proceedings against you at your risk, cost and consequences.

XXVII. Children’s Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary action. Users below 18 years of age are advised to use this Platform/Services under the guardianship of their parent(s) and/or legal guardian.

XXVIII. Amendments to the Policy

We reserve the right to modify this Privacy Policy without prior notice. Any changes will be effective upon posting on the Website. By continuing to use the Website, you accept the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

XXIX. Grievance

For any queries, corrections, or complaints regarding this Privacy Policy, please contact our Grievance Officer:

Email: info@tecblic.com

Mobile: 7777907777

XXX. Governing Law and Dispute Resolution

This Privacy Policy and the Terms and Conditions of Use are governed by the laws of India. Any disputes arising from this Privacy Policy and the Terms and Conditions of Use shall be resolved through arbitration in Ahmedabad, Gujarat, in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Ahmedabad. The jurisdictional courts in Ahmedabad shall have the right to grant interim relief or injunctions.

Notwithstanding the foregoing, the courts at Ahmedabad, Gujarat, India shall have jurisdiction in relation to any disputes arising out of or in connection with this Policy, to the extent permitted by law.

By using the Website, you acknowledge and accept this Privacy Policy. If you do not agree with the terms, please refrain from using the Website.